Telenor Connexion takes service seriously

24/7 Service desk

The Telenor Connexion Service Desk is manned 24/7/365. The team consists of hand-picked M2M and IOT experts, who constantly optimize systems and proactively solve issues before they arise.

Self Service

Control and manage your subscription base from a self service portal, or through integration directly to our APIs to your own IS/IT system.

Every Telenor Connexion Customer gains access to a web-based Self Service Portal that gives a complete overview and control of their IoT Solution. The Self Service Portal includes SIM Management tools, real-time traffic surveillance, alert functions, historical statistics and diagnostic tools.

Service Level Agreement

Our heritage from the cellular operator world early placed strong focus on Service Level Agreements ( SLA) – to guarantee certain high levels of quality for customers. This has been very important from the start when we built up our organization and relationships with customers who had very high requirements on service levels and availability.

We have a number of different SLA designed to ensure you always can deliver a reliable and accessible service to your end-customer.

Telenor Connexions Head of Customer Service Patrik Hentzel gives his view on how Telenor Connexion supports it’s customers.

A big part of the job is to give support without having the full picture. Every customer’s design is unique and therefore the expected behavior of a connected device is different. Here it’s important to get a clear description from the customer to understand and analyze what can be seen from traces and to take the correct next step. To deliver the quality our customers expects we have  skilled experts to handle all issues until fully solved.