Key benefits of IoT for ISA
Why connect gelato display cases?
ISA operates in a competitive market where customers demand a reliable product and add-on features that add to the user experience. For ISA, IoT connectivity provides the foundation for a wider set of new features and benefits. Below we explore some of the key benefits IOT generates for ISA.
Enable predictive maintenance
With mobile connectivity, ISA can remotely monitor and control the most critical components of their products. Digital and analog sensors in the display cases continuously collect data which is sent to the cloud via mobile networks.
Automated analysis of this data will detect problems and identify which components have failed. This reduces the need for routine service calls and allows for precise and targeted maintenance. Through real-time analysis of sensor data, combined with a specific customer’s historical data, it is also possible to predict when a component will fail.
Reduced product spoilage
ISA get notified in real time if the refrigerator temperature goes beyond a set range thereby reducing the risk of food spoilage significantly – even in hot climates.
The energy consumed by commercial refrigeration equipment usually contributes a significant amount to an enterprise’s overhead costs. If an appliance is operating inefficiently, food can quickly perish, and energy costs can rise significantly. The risk of any of this happening is eliminated using an IoT enabled monitoring system which can help flag underlying problems not visible to the naked eye.
Optimize the supply chain
Knowing which component has failed (or is going to fail) allows ISA to optimize both the central and local parts warehouses. This leads to a consistent cost reduction and higher customer satisfaction, as well as simplifying processes for local service providers.
As an international exporter, ISA relies on local service companies in each market to install and service their products. With ISA’s IoT solution, the service providers can better serve their end customer and build a stronger relationship with the ISA central service desk.
Each service provider has access to only the data from the products they manage locally, assuring that ISA maintains secure control of their data.
Collect product data for intelligent analysis
All the data collected by the IoT sensors contributes to ISA’s database in the cloud. ISA can use big-data algorithms to extract useful insights about each product related to working conditions, as well as information such as the statistical mean time between failures (MTBF) for each component. This will not only allow ISA to offer a better SLA on existing products but also provide information the R&D team can use to improve the design of new products.
Give customers remote control of the product
IoT also creates the possibility to remotely control some features of the ISA products via a control panel running on a browser or a smartphone app. This gives customers the peace of mind that their machines are performing optimally, and their product is being held at the right temperature.
Lowering the need for time intensive manual processes ISA can now automate temperature monitoring processes and, in some situations, even get rid of manual temperature checks.
Adherence to regulatory compliance
ISA can easily document data and create online reports that describe the temperature and humidity of its cabinets. This helps prove product integrity and secure certification which is crucial for regulatory compliance.
Guarantee performance levels
The end-customers who own ISA products are not so interested in what connectivity technology is being used in their gelato display cases, they want a solution that works, backed up with a service level agreement (SLA) which guarantees minimal machine downtime. The detailed insight ISA can gather from their products allows them to provide an SLA that they know they can stand behind.
Upholding a trustworthy brand identity
ISA’s customers get peace of mind knowing their refrigeration cabinets are reliable and that their food products, in this case gelato, will remain fresh and edible.
ISA exports its products worldwide, so they needed a connectivity solution that would work everywhere. With Telenor Connexion’s solutions, and its network of partners, the entire global rollout was completed rapidly and smoothly.
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Learn more about our IoT offering or get in touch with one of our IoT specialists, we are happy to discuss your ideas for connected products!