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Hitachi Construction Machinery enables IoT innovation with global e-service, ConSite

Explore how HCM’s ConSite automatically monitors its fleet of connected machines and generates valuable data-driven insights, making life much easier for machinery suppliers, operators and end-users.

Telenor Connexion in partnership with Hitachi Construction Machinery (HCM) brings new efficiencies to their global remote fleet management and administration.

Customer case: fleet management and administration made easy

Discover how HCM monitors its fleet using M2M connectivity.

Topics covered in the customer case:

  • How the Global e-Service of HCM, ConSite enables effective global machinery asset management using M2M connectivity.
  • Learn how connectivity and M2M connectivity has given HCM real-time access of its construction machines in 140 countries enabling HCM to provide high a value-added service to customers.
  • With ConSite the continuous flow of information from the network of equipment via M2M modules assists customers by significantly saving time and reducing costs.

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Modern construction equipment is much more than huge machines moving masses of earth. Hitachi Construction Machinery (HCM), Japan’s second largest and the world’s third-largest manufacturer in the market, creates remarkably high-value, heavy machinery for the construction, mining, and forestry industries.

HCM’s Global e-Service monitors performance and minimizes downtime time for 300,000 of its heavy machines across 140 countries. The innovative web-based system, connected by Telenor Connexion, enables dealers and construction teams to keep close track on their fleets. The service automatically monitors its fleet of connected machines and generates valuable data-driven insights, making life much easier for machinery suppliers, operators and end-users.

Read on to learn how Telenor Connexion partnered with HCM to connect its global fleet of heavyweights.

An early M2M/IoT adaptor

Early on—well before the concept of machine-to-machine (M2M) connectivity was widely used— HCM was looking at ways to help their customers to gain the maximum value from their machines throughout their lifetime. They were exploring ways to ensure that the machinery could be operated at peak efficiency, which would mean not only excellent maintenance and service an ongoing flow of information about the equipment, the way it was being used and the current state of systems within it.

From 2009, making that all possible was an agreement with Telenor Connexion that created a global network of HCM equipment, all linked by 2G/3G (GSM) SIMs embedded in M2M modules within the machines and linked to a number of sensors. Telenor Connexion provided not only its interconnection know-how but also the Application Programming Interfaces (APIs) to simplify the process of linking those sensors into the communication modules. That ensured that the data needed could be collected and transmitted for analysis—and action when needed.

HCM had been actively investigating the possibilities of M2M as early as the late 1990s. Many of their customers were operating in harsh, remote locations; this made it difficult to gather equipment operation information and to know when it was time to provide service. By 2000, the company had begun applying M2M in its Japanese operations, and soon realized how much applying this technology could benefit customers as well as themselves.

Going global in interconnectivity

Applying M2M internationally, however, brought different challenges. At first HCM investigated satellite-based connectivity, but very quickly found the limitations of this solution. For example, some countries have severe restrictions on the use of satellite communications within their borders. Satellite coverage is also optimal the closer the equipment is operated to the equator; the closer the location moves to the poles, the more problematic satellite coverage becomes. Because the company wanted to introduce connectivity to all its machines operating in more than 100 countries, HCM required to find a more efficient solution.

By 2007, HCM was looking at other options. They knew they needed to find a connectivity partner with asset management experience; one that could provide a flexible business model based on building a long-term relationship; and one that could provide reliable connectivity in widely varying parts of the world. The solution had to address the unique operations related to heavy machinery, and the services that this equipment requires. Finally, they were searching for simplicity—they were seeking one single global connectivity provider, one who could provide a streamlined connectivity solution that reduced complexity while providing connectivity for the entire supply chain through the machine mounted SIM and M2M modules.

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