Ratings and reviews
Telenor positioned as a Magic Quadrant Leader in managed IoT connectivity services worldwide by Gartner
Telenor Group is recognised as a Leader by Gartner, after evaluating 18 managed IoT connectivity service providers in the 2019 Magic Quadrant.
Telenor receives ratings and reviews on Gartner Peer Insights
Each of our customers are a “somebody” to us, and we work hard to facilitate their success. We feel that our dedication has been recognised in recent customer ratings and reviews published on Gartner Peer Insights.
In the category of Managed M2M Services, worldwide, we believe that our customers have acknowledged our efforts. Telenor has received an Overall Rating of 4.5 out of 5, based on 14 ratings on Gartner Peer Insights, as of 15 December 2018.
The reviewers were a general manager at an IT Solution Center in the Manufacturing Industry, a commercial manager in the Manufacturing Industry, and a business development director in the Manufacturing Industry. To us, the reviewers were especially positive about our quality of service around the globe, as well as the professionalism of our sales and account management teams in facilitating effective hand-offs from sales to execution.
Here’s what our reviewers have to say:
We learned a great deal from Telenor’s experience about providing global connectivity that helped our global deployment. 24/7 support it provides also helps quickly resolve any technical issues, while a dedicated Account Manager has direct responsibility for the relationship with us. Telenor was reluctant to collaborate with 3rd party players to solve technical issues earlier, but we see an improvement in this today. wrote one reviewer, a general manager in the IT Solution Center in the Manufacturing Industry.
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Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.
What are Gartner Peer Insights?
According to Gartner, Gartner Peer Insights transforms the way enterprise software is bought and sold by creating another source of trusted information in the software buying process. Gartner’s review platform is a place for all IT buyers to find advice they can trust from fellow IT professionals. Gartner Peer Insights includes more than 40,000 verified reviews in more than 190 markets.
What are Worldwide Managed M2M Services?
By Gartner’s IT Glossary definition, Machine-2-Machine (M2M) communications is used for automated data transmission and measurement between mechanical or electronic devices.
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Telenor Customer Survey 2017: The opinions of our customers matter
In June 2017, we asked our customers to tell us what we are doing well, and how we can improve. We received feedback on a wide variety of projects and use cases. Customers working in sectors such as industrial manufacturing, utilities and the automotive sector gave us high marks for IoT experience and industry knowledge, as well as our support for international deployments.
The Telenor Connexion IoT Service Operation Center received very high ratings. We are very proud of the level of service provided by the support professionals at our IoT Service Operation Center, and their personalised approach to each customer’s unique needs.
We have taken all the valuable feedback into account as we continue to strengthen our world class services and solutions.
Customer insights from the survey
The people that we interact with at Telenor are what makes it great.
Connexion are very good at designing and delivery a high quality service with great support and management.
You listen well to our issues and handle incidents swiftly.