24/7 Service desk
The Telenor Connexion Service Desk is manned 24/7/365. The team consists of hand-picked M2M and IOT experts, who constantly optimize systems and proactively solve issues before they arise.
Control and manage your subscription base from a self service portal, or set up your own portal with APIs to your own IS/IT system.
Every Telenor Connexion Customer gains access to a web-based Self Service Portal that gives a complete overview and control of their IoT Solution. The Self Service Portal includes SIM Management tools, real-time traffic surveillance, alert functions, historical statistics and diagnostic tools.
Service Level Agreement
Our heritage from the cellular operator world early placed strong focus on Service Level Agreements ( SLA) – to guarantee certain high levels of quality for customers. This has been very important from the start when we built up our organization and relationships with customers who had very high requirements on service levels and availability.
We have a number of different SLA designed to ensure you always can deliver a reliable and accessible service to your end-customer.