Superior support and professional service

At Telenor Connexion we work alongside our customers as a partner for the duration of our business relationship. All our customers are provided with options for efficient and cost effective professional services and support. Throughout the project implementation phase you are assisted by our customer project management team and on completion we provide you with a continued support offering via our service management options and service level agreements. These support services also include our dedicated Helpdesk which is available 24/7/365. Using our professional services you will benefit from:

• Deploying a secure and reliable technical solution designed by some of the most experienced M2M engineers in the world
• Access to your own dedicated customer team assuring full focus on service quality as well as ongoing development in close cooperation with you
• Peace of mind – our network is monitored 24/7 and operated by dedicated M2M expertise making sure your devices or vehicles remain connected

Customer project management (CPM)

Coordination is extremely important when implementing complex or large-scale projects. To ensure success in this field, our customer project managers have long-standing experience in running large-scale implementation projects and are highly skilled in M2M. Once we start working together a dedicated customer project management team will work extensively on the implementation parts of your project. The customer project management team is responsible for planning, organising and managing resources to ensure successful implementation and completion of your M2M connectivity solution.

Technical business solutions

Based on your technical and operational requirements we will design a technical solution ensuring best possible end-to-end connectivity, securing both the integration into your central IS/IT systems as well as integration into your mobile terminal or device. Our technical business solutions team is highly experienced within M2M solution design and will work in close cooperation with technical expertise from partners and customers to ensure a successful M2M deployment.

Service management

On completion of your M2M implementation project our service management team will be responsible for ongoing operations. The team will provide you with technical, administrative and management support. In addition to our standard support processes and systems you can opt to have access to a dedicated service manager to provide more personalised support and to help you to resolve any issues you may experience. The service manager will also assist you in the development and evolution of your existing M2M connectivity solution.

24/7/365 Helpdesk support

As a Telenor Connexion customer our dedicated helpdesk team is only a phone call away. To ensure the highest possible availability of your M2M communications solution our support staff is available 24/7/365. To assure correct analysis and rapid action when needed, our helpdesk team has extensive knowledge and experience of M2M solutions.

Service level agreements (SLA)

The accessibility and reliability of your communication solution is of great importance to us. We offer a number of different service level agreements (SLA) specially designed to meet your needs and the unique demands of business-critical M2M solutions. The agreed SLA:s will be monitored, measured and managed by a combination of our service management team and our automated M2M service portal.